Bonjou Beauty frequently asked questions

We accept: PayPal, Mastercard, Visa, American Express, Discover, Google Pay and Shop Pay.

By having an online shopping account, customers can review and redeem points, view order history, control email preferences, save favourite items to view later and store billing and shipping information.

Not at this time, but we will have them in the new year.

Customers can redeem their points online in the form of an e-gift card. To do so, please log into your shopping account to review your points and eligibility.

We offer a variety of promotional codes to our customers, such as gifts with purchases, free shipping, free returns, percentage off, and dollar amount off. A total of 5 promotional codes can be used at checkout as long as they are not two monetary codes, such as the percentage off or dollar off. Promotional codes may exclude specific categories of merchandise, which we list in the details of the promotional code.

 Once an order is submitted, we cannot change an address. To make an address change, we will have to cancel the order and replace it with the correct address.

Once an order is submitted, we cannot make any changes. To make a change; we will have to cancel the order and replace it with the correct
information.

We take matters like these very seriously. If it shows that your package has been delivered and you are unable to locate it, please contact us immediately at info@bonjoubeauty.com
so that we can start an investigation. Please be sure to include your order number and tracking number.

We take matters like these very seriously. Please contact us at info@bonjoubeauty.com and let us know so we can resolve it as soon as possible.

Unfortunately, when this happens, you may have a pending authorization which is not an actual charge. PayPal and credit card authorizations usually take up to 72 hours to remove. If you have questions or concerns about the pending authorization, please contact info@bonjoubeauty.com and include your financial institution's name and contact number in your message.

We do ship all over the world. Shipping times may vary depending on your location and proximity to our base in Toronto, Canada.

After payment has been processed, standard shipping times are shown below*

Canada

• Local Toronto: 1-2 business days
• Ontario: 2-5 business days
• Provinces: 3-8 business days (depending on remoteness of the location)
• Territories: 8-14 business days

United States

• Continental US: 2-5 business days
• Alaska, Hawaii and Puerto Rico: 8-14 business days

Mexico

• 8-14 business days

International

• 8-14 business days

--

* Delays can happen during busy shopping times during the year, such as Mother's Day, Christmas, Black Friday and Valentine's Day.

Once your order ships, you will be notified by email. The e-mail will contain your tracking details and carrier information. Please select the "Track It" option in the email to track your package.

If you did not receive an email, please contact us at info@bonjoubeauty.com, and we will locate it for you.

You may log into your online shopping account to retrieve
your order number. If you do not have an online shopping account, contact us at
info@bonjoubeauty.com.

All orders are subject to a review process to protect our company and customers. During peak periods, the review process may extend past our goal of 48 hours. If we cannot locate the merchandise in this time frame,
we will cancel the item(s) from the order, and an email confirmation will be sent to notify you. Once we locate an item, please be advised standard delivery for shipping is 8 to 14 business days after your payment has been processed.

Yes, they will ship at the same time.

If anything changes, we will notify you by email before shipping an order.

If you place multiple orders

• No - If you place multiple orders that are over the free shipping policy ($40 in Canada and the USA or $100 CAD internationally)
• Yes - If you place multiple orders that are under the free shipping policy ($40 in Canada and the USA or $100 CAD internationally)

If on our end we have to send you separate shipments from an order you place

No—If you place an order with multiple items, and on the very rare occasion we may have to separate the order, we pay for the extra shipment.

Bonjou Beauty has to be notified by email at info@bonjoubeauty.com within 30 days after you receive your order about making a return or exchange, and the item(s) must be:

• unused with all the original tags attached (if any)
• free from dirt, dust, pet hair or any fragrances
• in the same packaging and same condition that you received it

Once we receive your package and the item(s) meet the above requirements, we will process your refund or exchange your item, and the credit will be put automatically back on your credit card or PayPal account within 48 hours.

We recognize that returns are essential. To ensure a positive shopping experience for all customers, if we identify a questionable return pattern, future transactions may be restricted or refused by those
customers.

Contact us at info@bonjoubeauty.com
with your order number and we’ll get the process started. You can find your
order number in the top right corner of your packing slip or the subject line
of your shipping confirmation email.

We apologize if any of your items are anything less than perfect. Contact us at info@bonjoubeauty.com as soon as you receive your order and we will work to fix the situation as soon as possible.

We cover the return cost for incorrect or damaged items.

Returns can take up to three weeks to process and refund. Please be advised that this time frame can be longer during the holiday season and other busy seasons.