Bonjou Beauty Frequently Asked Questions

You can check out as a guest without an account.

With an online shopping account, customers can review and redeem points, view order history, control email preferences, save favourite (favorite) items to view later, and store billing and shipping information.

Not at this time, but we will have them shortly.

When our loyalty program launches, customers can redeem their points online in the form of an e-gift card. To do so, please log into your shopping account to review your points and eligibility.

We offer a variety of promotional codes to our customers, such as gifts with purchases, free shipping, free returns, percentage off, and dollar amount off. A total of 5 promotional codes can be used at checkout as long as they are not two monetary codes, such as the percentage off or dollar off. Promotional codes may exclude specific categories of merchandise, which we list in the details of the promotional code.

Once an order is submitted, we cannot make any changes. To change your address, contact us at info@bonjoubeauty.com, to cancel the order, and then we can replace it with the correct information.

We take matters like these very seriously. If it shows that your package has been delivered and you cannot locate it, please get in touch with us immediately at info@bonjoubeauty.com so that we can start an investigation. Please be sure to include your order number and tracking number.

We take matters like these very seriously. Please get in touch with us at info@bonjoubeauty.com and let us know so we can resolve it as soon as possible.

Unfortunately, when this happens, you may have a pending authorization which is not an actual charge. PayPal and credit card authorizations usually take up to 72 hours to remove. If you have questions or concerns about the pending authorization, please contact info@bonjoubeauty.com and include your financial institution's name and contact number in your message.

Shipping is free internationally for orders of $150 or more. We ship all over the world. Shipping times may vary depending on your location and proximity to our Toronto, Canada, base.

Once your order ships, you will be notified by email. The e-mail will contain your tracking details and carrier information. Please select the "Track It" option in the email to track your package.

If you did not receive a shipping email within two business days of placing your order, please get in touch with us at info@bonjoubeauty.com, and we will locate it for you. Most of our items ship within 1-2 business days.

You may log into your online shopping account to retrieve
your order number. If you don't have an account, please get in touch with us at info@bonjoubeauty.com and we will find it for you.

All orders are subject to a review process to protect our company and customers. During peak periods, the review process may extend past our goal of 48 hours. If we cannot locate the merchandise in this time frame, we will cancel the item(s) from the order, and an email confirmation will be sent to notify you. Once we locate an item, please be advised standard delivery for shipping is 8 to 14 business days after your payment has been processed.

Yes, your items will ship at the same time.

If you place multiple orders

No - If you place multiple orders that are over the free shipping policy ($50
in Canada and $150 CAD in the US and Internationally)

Yes - If you place multiple orders that are under the free shipping policy ($50
in Canada and $150 CAD in the US and Internationally)

If on our end we have to send you separate shipments from
an order you place

No—If you place an order with multiple items, and on the very rare occasion we may have to separate the order, we pay for an extra shipment.

Contact us at info@bonjoubeauty.com
with your order number and we’ll get the process started. You can find your
order number in the top right corner of your packing slip or the subject line
of your shipping confirmation email.

We apologize if any of your items are anything less than perfect. Contact us at info@bonjoubeauty.com as soon as you receive your order and we will work to fix the situation as soon as possible.

We cover the return cost for incorrect or damaged items, with proof of damage or product incorrectness.

Returns can take up to three weeks to process and refund. Please be advised that this time frame can be longer during busy shopping seasons, such as Mother's Day, Black Friday, Christmas, etc.