Bonjou Beauty's Customer Care Policy

Our policies and terms

Have any questions or concerns? Contact us at info@bonjoubeauty.com.

Frequently asked questions

If you have questions about our payment policies, courier service, promotions, gift cards and much more, check out Frequently Asked Questions.

Privacy policy

The information you provide us during the shopping experience is used to process orders, to assist us in delivering emails for administration and order delivery, as well as promotions and the newsletter if you signed up for both. Please read our full Privacy Policy to understand how we use your information. 

Returns and exchanges

Bonjou Beauty has to be notified by email within 30 days after you receive your order about making a return or exchange, and the item(s) must be:

• unused with all the original tags attached,
• free from dirt, dust, pet hair or any fragrances and
• in the same packaging and same condition that you received it.

Please read our full policy on Returns And Exchanges. 

Shipping information

• Shipping is free on orders in Canada of $50 or more.
• Shipping is free to the USA and internationally for orders of $150 or more.

Shipping time

• Orders typically ship out 1-2 business days after we receive your payment.
• You will receive an email notifying you when we have shipped the item.
• Shipments generally take 2-14 days to arrive after your payment has been processed depending on your location. Please see our Shipping Policy for a breakdown based on your location and country.

On all international orders, it is your responsibility to pay any import and customs duties and fees related to the shipment of your order. Check out our Shipping Policy.

Terms and conditions

By visiting our website or purchasing something from us, you participate in our "service" or "services" and agree to be bound by our terms and conditions. These Terms and Conditions apply to all users of our site, including, without limitation, users who are browsers, vendors, customers, merchants, and content contributors.

Please read our full Terms and Conditions carefully before accessing or using our site. You agree to be bound by these Terms and Conditions by using any part of the website.